Privacy Policy

At Ask AI (referred to as "Ask AI"/ "We"/ "Us"/ "Our"), located in Al Wourud, Riyadh, Saudi Arabia, we are committed to providing secure and efficient AI-powered software solutions. Our services help businesses manage intelligent chatbots, booking platforms, and custom automation tools across various platforms, available through our web applications (the "Website").

This Privacy Policy (the "Policy") outlines how we collect, use, and protect your personal information when you use our Website and services. We value your privacy and are dedicated to safeguarding your personal data. We encourage you to read this Policy carefully before using our Website or services or creating an account. By accessing our Website or using our services, you agree to the terms outlined in this Policy. If you do not agree with these terms, please refrain from using our Website and services.

If we discover that we have inadvertently collected personal information from anyone under the age of 18 without parental or guardian consent, we will promptly delete such information. If you believe that we may have collected information from a minor without appropriate consent, please contact us at privacy@askai.sa.

This Policy is designed in accordance with applicable Saudi Arabian privacy laws and regulations. These laws require us to inform you about the collection, use, storage, disclosure, and transfer of sensitive personal data or information.

Information We Collect

When you interact with our Website, request a product demo, or sign up for our services, we collect certain types of information from you. The information we gather can be categorized as follows:

Personal Data

This encompasses any information that can identify you as an individual, whether on its own or in conjunction with other details. Examples of personal data we collect include:

• Your name
• Phone number (including WhatsApp)
• Email address
• Company name and address
• Your job title
• Social media links
• Any other identifiers and sensitive data as outlined by relevant privacy regulations

User Activity Insights

We gather non-personal information about how you interact with our Website. This includes:

• The times and dates of your visits to our Website
• Your search history and usage patterns within the Website
• Device settings
• Your time zone, language preferences, screen resolution, and other settings
• The URL or advertisement that led you to our Website
• Technical details including your IP address, operating system, browser type, referring/exit pages, and unique device identifiers

Behavioral Information

We monitor your interactions with our Website, collecting data about your activity across different devices using your email or social media login details. This includes tracking the services you search for, your opt-in choices, and your communication preferences.

Geolocation Information

With your consent, we may collect information about your location when you access our Website. This could involve GPS data or location details from your device. If you prefer not to share your exact location, you can turn off location services in your device settings.

Booking and Reservation Information

Our platforms allow you to manage bookings, including customer names, phone numbers, emails, and other relevant information, to facilitate reservations and appointments through our services.

Contacts and Media

Our platform allows you to upload contact lists, including names, phone numbers, emails, and other relevant information, to facilitate conversations through our services. Additionally, we collect information about your device's audio, video, and other media files, such as PDFs, enabling you to share these files with your customers via our platform.

Cookies and Tracking Tools

We, along with our partners, use cookies and similar technologies like web beacons to automatically collect information about your interactions with our Website. This helps us analyze which pages and advertisements you engage with, improve your user experience, enhance our services, and deliver relevant content across your devices.

Device Details

We collect details about the devices you use to access our Website, such as computers, phones, and other connected devices. This information includes your operating system, hardware and software versions, battery status, signal strength, available storage, browser type, and the names and types of apps or files on your device.

Data from External Providers

We may receive information about you from third-party services, such as advertising partners, data providers, and analytics companies.

Google User Data Usage and Protection

Our utilisation and transfer of information obtained from Google APIs will be conducted in strict accordance with the Google API Services User Data Policy, including the Limited Use requirements.

Use and Safeguarding of Your Meta User Data

Similarly, our use and sharing of information acquired from Meta APIs will adhere to Meta's Platform Terms and Policies.

Utilisation of Your Information

We collect and use your information primarily to enhance, manage, and maintain the Website, ensuring you can fully benefit from its features while adhering to our Terms of Use. Your data assists us in several ways, including offering recommendations, promoting the Website, and personalising your experience.

Specifically, we may use the information gathered to:

• Organise and deliver services through the Website.
• Fulfil requests for services, provide support, and enhance Website functionality.
• Conduct internal operations such as troubleshooting, data analysis, research, and surveys.
• Communicate with you regarding changes to our services.
• Ensure quality control and improve our Website.
• Tailor your experience and enforce our terms, conditions, and policies.
• Verify your identity for access to certain features.
• Maintain security and detect any misuse, fraud, or unlawful activities on the Website.
• Provide location-based services, including personalised content, in line with your permissions.

Information We Share

We are committed to safeguarding your information and do not share it with third parties except under specific circumstances:

• Requests from Verified Government or Administrative Bodies
• Payment Verification with our payment gateway partner
• Fraud Monitoring in the event of suspicious activity

In each case, we will limit the scope of disclosure to only what is necessary.

How We Store Your Data

We protect all personal details using industry-standard encryption methods. All data is stored securely and protected according to best practices for data security.

Cookie Policy

Cookies are used to enhance, secure, and personalise your experience with our Services. Specifically, we use cookies to:

• Enhance Services: Provide and improve our web-based Services, understand usage patterns, and customise your experience.
• Remember Preferences: Retain your choices, such as language preferences, to tailor our Services to your needs.
• Ensure Security: Mark your device as trusted to enhance security.

Business Transfers

In the event of a significant corporate event, such as the sale, merger, consolidation, or transfer of assets of our company, or in the unlikely scenario of bankruptcy, we may share all collected information as part of the transaction process.

Updates to This Policy

We may revise this Privacy Policy from time to time. Any changes will be reflected by updating the "Last Updated" date at the top of this Policy. We encourage you to review this Policy regularly to stay informed about our privacy practices.

How to Get in Touch

If you have any questions, concerns, or complaints about your personal information or our privacy practices, please contact us via:

Ask AI

Al Wourud

Riyadh, Saudi Arabia

Email: privacy@askai.sa